Privacy Policy

Last updated: July 22, 2026

Artisam Labs ("we", "us", "our") operates Back2You, a lost-and-found platform for schools and institutions, comprising the Back2You application and this website. We are committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to your use of the Back2You website and application ("Services").

1. Information We Collect

• Account information — name, email address, and institution details you provide when creating an account or submitting a report.
• Lost & found reports — descriptions, photos, locations, and dates of items you report as lost or found, and claim details you submit.
• Tracker registrations — item details and identifiers you register (e.g., QR tracker codes).
• Usage data — pages visited, features used, device and browser information, IP address, and approximate location, collected automatically.
• Cookies — small files stored on your device (see the Cookies section below).

2. How We Use Your Information

• To operate the Services: matching lost reports with found items, processing claims, and arranging item collection.
• To notify you about likely matches and the status of your reports and claims.
• To provide customer support and respond to your inquiries.
• To improve, maintain, and secure the Services, including fraud and abuse prevention.
• To send service communications; marketing messages are only sent with your consent and can be opted out of at any time.

3. Photos of Found Items

Protecting property is central to Back2You. Photos of found items are displayed blurred to the public and are only shown unblurred to authorized institution staff, or after a claim has been verified in person. We enforce this server-side, not merely as a visual effect.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

• Your institution — staff at the school or organization operating your Back2You instance can view reports, claims, and related contact details needed to return items.
• Service providers — third-party vendors (e.g., hosting, email delivery, analytics) bound by confidentiality obligations and only as needed to operate the Services.
• Legal authorities — when required by law, regulation, or valid legal process, or to protect the rights, safety, and property of our users or the public.

5. Data Retention

We keep personal information only as long as needed for the purposes described above. Item and claim records are retained according to the operating institution's policy (typically up to two years) for accountability and dispute resolution, after which they are deleted or anonymized.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and role-based access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use the following types of cookies:

• Essential cookies — required for the site and app to function (e.g., sign-in sessions, your cookie preferences).
• Analytics cookies — help us understand how the Services are used so we can improve them. These are only set if you accept them.
• Preference cookies — remember your settings, such as language or institution.

You can manage or delete cookies through your browser settings, and change your consent choice at any time by clearing the site's stored data.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and withdraw consent to marketing at any time. To exercise these rights, email us at hello@artisam.xyz. We will respond within a reasonable timeframe.

9. Children's Privacy

Back2You is used by educational institutions. Where students under the age of majority use the Services, the institution is responsible for obtaining any required consents from parents or guardians. We collect only the information needed to operate the lost-and-found service.

10. Third-Party Links

The Services may contain links to external websites we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact Artisam Labs at hello@artisam.xyz or visit artisam.xyz.